سياسة الاستبدال والاسترجاع

Replacement and Return Policy Dear Fionka customers, Please choose your order carefully and accurately, and select the appropriate size through the sizes shown in the picture (Size Guide). How to request a replacement or return? Contact via WhatsApp 966557687599 Return period within Saudi Arabia from 12 to 24 hours from the date of receiving the order Replacement period within Saudi Arabia within 48 hours from the date of receiving the order Do you want to replace? Yes, there is a replacement, and the replacement period is 48 hours Replacement fee 50 SAR. You can definitely request a product replacement as long as the shipment is intact and in its original condition without any damage, bearing the shipping costs. This must be done within 48 hours of receiving the order, and only one replacement is allowed; after that, no return or replacement. Want to return? Returns are available according to the store policy, with a return period of 12 to 24 hours Return fee 70 outside Jeddah and Mecca The return and replacement process is very easy through Note: Refund period after receiving the product or canceling the order ranges from 7-14 working days Replacement policy in all regions of the Kingdom except Jeddah and Mecca (Jeddah and Mecca customers: the replacement policy is according to the customer’s choice of shipping company or instant delivery) How to return the product to the merchant for customers inside the Kingdom: Once the customer requests a return, a shipping label is sent to the customer The customer then goes to the nearest branch of the shipping company to deliver the label and the dress on the same day the label is sent to the customer. When handing over the shipment to the shipping company branch, please inform the return staff of that, and send a picture of the shipment from the shipping company branch. If the shipment is not sent to the shipping company with the label on the same day, the return or replacement will not be accepted afterward. Terms and conditions of the store: The sale process and your use of the products available in our store are subject to the terms and conditions of use and service. The store may choose to accept or decline or cancel your order in some cases, for example if the product you wish to purchase is unavailable, or if the product was priced incorrectly, or if the order is found to be fraudulent. The site will refund what you paid for orders that are not accepted or canceled. Order cancellation policy: • Orders can only be canceled or returned within 30 minutes of placing the order. After more than 30 minutes, cancellation or return is not possible. • If the order has been executed and a delivery and shipping label has been issued, the order cannot be canceled; you must receive the order and contact us to request a return. • If there is a delay in delivering the order, the customer has the right to cancel the order and get a full refund if more than 14 days have passed, according to laws and regulations. To ensure clarity for all our valued customers, we clarify that: The return policy for Fionka Fashion dresses applies only to orders within Saudi Arabia and does not include orders outside Saudi Arabia. Offers are not included. If you wish to request a return for your shipment, You can definitely request a return as long as the shipment is intact and in its original condition without any damage, through communication channels, and request a return. Return and replacement procedures: • All products are returned within 12 to 24 hours from the date of receiving the order. • All products are replaced within 48 hours from the date of receiving the order. • The customer bears the shipping costs for the return if paid via Mada or Visa, which is 35 SAR. Also, the delivery fees paid are non-refundable (Samsa 35 SAR, Jeddah courier 50 SAR, Mecca courier 50 SAR). • The customer bears the shipping costs for the return if paid via Tabi or Tamara, which is 40 SAR. Delivery fees paid are non-refundable (Samsa 35 SAR, Jeddah courier 50 SAR, Mecca courier 50 SAR). For Jeddah and Mecca, return and replacement are within one to two days, sometimes on the same day via delivery courier, where the courier waits no more than 30 minutes for the fitting, and delivery fees are paid regardless of the outcome (receiving the product, replacing, or returning). The delivery fee is paid to the courier. • The due amount will be refunded after the courier or shipping company delivers the order within 7 to 14 working days. Refunds will be made minus any applicable shipping fees and bank transfer charges, which are the customer’s responsibility and non-refundable. • Orders outside Saudi Arabia are not eligible for any replacement or return. • The cost of shipping for the return and the replacement order is 70 SAR. • If there is a defect or manufacturing error in the product, it will be returned after reporting it. Cases where returns are not accepted: • When the product has been used by the customer for more than 24 hours and proof is provided, and the order was placed by the customer, it is not eligible for return. • When a return request is submitted after the specified time of 24 hours from the date of receiving the order. • When the product has been used, damaged, or is not in the same condition as when received, or if the Fionka card is damaged on the product. • When the order invoice is damaged. • When a discount code is used during the offer for custom dresses <> Delay in shipping the replacement, the replacement will never be returned, and the customer must pay the price of the dress. Customer service for returns and replacements: WhatsApp: 966557687599 Direct WhatsApp link: wa.me/966557687599